Order + Shipping + Repairs


 

+ PAYMENT

- Credit card  - We manually authorize/capture credit card payments, once we have filled and completed your order we will CAPTURE the payment upon shipment.

+ LEAD TIME TO SHIP

Our jewels are made to order and ship in 3-5 business days excluding weekends and major holidays. You may select your preference of shipping at check out.

+ RETURNS

All items are inspected for damage prior to shipping as part of our handling process. Gome will accept returned items within 5 business days of recorded receipt. Please allow up to 3-5 business days for your refund to process. Shipping charges are non refundable. Sale items are final. 

+ DAMAGES 

Defective merchandise returned will be replaced for the same item. If the item is no longer available, a credit  will be given as soon as the defective item is received and inspected. Email gomeincorporated@gmail.com to obtain an RMA form. Unauthorized returns will be refused.

+ REPAIRS 

We strive for quality but given the nature of stones repairs can happen. If the item was purchased within one year there is no repair charge. Many of our pieces have natural elements, therefore we cannot guarantee we can repair every piece in our collection.

+ ADDITIONAL QUESTIONS

For any questions and updates please email us at gomejewels@gmail.com

Thank you for shopping GOME!